ICT innovation in the public sector should never be an aim in itself, but rather the tool to achieve desirable institutional changes by involving multiple key actors in innovative practices.
Dr Endrit Kromidha has examined two e-government projects in Albania. He conducted interviews with multiple government officials, IT entrepreneurs, business managers, lawyers, and representatives of international organisations, studying the new electronic one-stop-shop National Registration Centre for businesses and the National Register of Civil Status. The aims of both projects were to solve historical problems of informality, inefficiency and corruption in the public sector that are common in developing countries.
Meeting these aims through ICTs only is almost impossible without the organisational changes and the involvement of local institutional actors from the beginning. Endrit’s study compares also the involvement of different international organisations on ICTD projects, such as the United States Agency for International Development, Millennium Challenge Corporation, or the Organization for Security and Cooperation in Europe. The findings from Albania can be valuable for policy-makers in developing countries receiving international assistance for ICTD public sector reforms, practitioners, and researchers interested on the institutionalisation of information systems.